Craig Ricketts

07 3007 7100 Get in touch
  • Home
  • About us
    • Our philosophy
    • Our team
    • Awards & accreditations
    • About Godfrey Pembroke
    • How we work with you
  • Client experience
    • Active advice
    • Financial services guide
    • Fee for advice
    • Trust and transparency
    • Our clients
    • Backed by specialist resources and research
  • Our specialisations
    • Business management
    • Cash flow management
    • Estate planning & administration
    • Executive financial planning & CFO services
    • Investment planning
    • Lending & debt management services
    • Portfolio structuring & tax management
    • Risk insurance
    • SMSF’s & retirement planning
    • Wealth planning & accumulation
  • Resources
  • News
  • Contact

Complaint resolution

If you’re unhappy with the advice you receive or other aspects of our service, please follow the steps outlined below.

1. Please let your financial adviser know so we can act on it immediately or contact us.

2. If your adviser has not satisfactorily resolved your complaint, please contact Godfrey Pembroke on 1800 242 835. If after speaking to us or your financial adviser, your complaint is not resolved within five (5) business days, please write to:

Complaints Officer
Godfrey Pembroke Group Pty Limited
Locked Bag 4004
Queen Victoria Building NSW 1230

3. If your complaint isn’t resolved within 45 days or to your satisfaction, then you may refer the matter to the Australian Financial Complaints Authority (AFCA):

W: www.afca.org.au
E: info@afca.org.au
P: 1800 931 678 (free call)

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

AFCA provides fair and independent financial services complaint resolution that’s free to consumers.

Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

Godfrey Pembroke holds professional indemnity insurance that satisfies the requirements of section 912B of the Corporations Act. This insurance also covers the conduct of financial advice specialists who were authorised by us at the time of your complaint but are no longer representatives of Godfrey Pembroke.

Contact Craig

P: 07 3007 7100
F: 07 3007 7111
Email Craig

Our Location

Level 3, 46 Edward Street
Brisbane, QLD, 4000

Build on your success

Success brings new opportunities, but it also creates new challenges. At Godfrey Pembroke, we specialise in helping successful professionals, executives and business owners extend and protect their wealth.

Read More

  • Advice warning
  • Legal notice
  • Complaint resolution
  • Privacy
  • Sitemap

Copyright © 2022 Craig Ricketts. Wordpress Website by The DMA

Craig Ricketts Bilford Pty Ltd ABN 61 693 994 027 are authorised Representatives of Godfrey Pembroke Group Pty Ltd (Godfrey Pembroke), ABN 38 078 629 973, Australian Financial Services Licensee 245451, a member of the IOOF group of companies.